This section offers a list of Ph.D.Thesis on eGovernment, sorted by the year they were read.

Ph.D. Thesis 2012

Abdalla, S. (2012). "An e-government adoption framework for developing countries: A case study from Sudan" (Cranfield University, 2012).

Sara Abdalla, Cranfield University, School of Applied Sciences [2012]
This thesis was done under the supervision of Dr. Ip-Shing Fan.

Abstract: Many of the models and frameworks built to assist in the adoption process in developing countries have been adapted from e-government implementation experiences in Western developed countries. While there are important lessons to be learnt, these frameworks have limited application in Africa and developing countries in other regions.
A conceptual framework was developed due to the lack in the literature of theoretical models and frameworks for e-government adoption in developing countries. The framework acted as a theoretical background and combined theories and concepts from other areas of research.
This research empirically examined the adoption of e-government at a national and organisational level, taking the public sector in Sudan as a case study.

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Ask, A. (2012). "The Role of Enterprise Architecture in Local eGovernment Adoption" (Örebro University, 2012).

Andrea Ask, Örebro University, Department of Informatics, School of Business [2012]
This thesis was done under the supervision of Dr. Fredrik Karlsson and Dr. Karin Hedström.

Abstract: The purpose of this study was to increase the understanding of use of Enterprise Archictecture (EA).
Illustrating the problems of the initial steps of moving towards an EA during the development and implementation eGovernment. There is need for more research on how EAs are adapted and used in practice, and there is also a lack of research on the results of these adaptations.
The analysis of the project goals showed a skewed distribution of goals between the different layers in the NIST model. Goal achievement could be found in all layers, although the project primarily focused on the business architecture layer and the architecture information system layer, making most goals related to these two levels.
Author argues that the lack of an explicit EA framework resulted in a somewhat arbitrary development. Goals were selected based on influential staff members, rather than based on its connection to the overall architecture idea. It resulted in parts of the organization deviating from plan beginning, where members instead started to implement individual solutions. This affected the eGovernment-project's possibility to develop towards an EA in an efficient way.

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Methqal Al-Fawwaz, B. (2012). "Evaluation of eGovernment websites usability in Jordan" (Brunel University, 2012).

Badar Methqal Al-Fawwaz, Brunel University School of Engineering and Design [2012]
This thesis was done under the supervision of Dr. Vanja Garaj and Dr. Wamadeva Balachandran

Abstract: This research was focused on the usability of eGovernment websites in Jordan as a case study, as it is one of the developing countries facing problems due to websites usability. Hence, the main aim of the research was to investigate the situation of the Jordanian eGovernment websites with a view to improving usability, as well as to propose a roadmap to reinforce websites usability in order to achieve better utilisation and a more successful eGovernment project in Jordan. This research investigated the level of usability from a manager's perspective and an end-user's perspective; based on that a model was established to improve the usability of eGovernment websites through a clear roadmap. The model has four components: website manager and designer, end-users, usability committee (advisory, executive), design process (usability requirements, pre-implementation test, post-implementation and maintenance). The model which was established and evaluated can be very beneficial for promoting eGovernment websites usability, in Jordan particularly and in other countries with similar backgrounds and situations.

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Svarre, T. (2012). "Automatic indexing in e-government: Improved access to administrative documents for professional" (Aalborg University, 2012).

Tanja Svarre, Aalborg University, Department of Communication [2012].
This thesis was done under the supervision of Dr. Marianne Lykke.

Abstract: The overall purpose of this thesis was to investigate if automatic assigned indexing methods can improve professional users' access to work-based documents in the domain of e-government. The problem was investigated by means of a case study in the Danish tax authorities SKAT.An experimental comparative test was designed on the basis of a preceding domain study, clarifying the seeking behaviour in e-government.
Based on this thesis results a recommendation is done for indexing guidelines that both assigned and extracted indexing should be represented as search facilitators, as they support their own aspects of the information needs arising for employees in e-government.It also contributes by providing new insights into the information seeking behavior of employees in e-government and the way in which this behavior can be supported by automatic indexing.

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Vrabie, C. (2012). "Increasing transparency in the public sector through e-governance" (Romania National School of Political studies and Public Administration, 2012).

Cătălin Vrabie, Romania National School of Political studies and Public Administration. Faculty of Public Administration [2012].
This thesis was done under the supervision of Dr. Ani Matei.

Abstract: For efficient operation of the system is needed an adequate communications infrastructure and security policies in order to provide public services electronically. Effectiveness of e-Government will be determined by the confidence of citizens and businesses in using Information Technology.
The author claims to implement eGovernment is necessary to know the two categories of indicators: 1) percentage of basic public services provided electronically, and 2) use of public services to electronic public information or filling in forms. This PhD thesis deals mainly with the second category.
The final intention was to make at an information stage an ideal Web page for a Romanian municipality, and, as an extension of the post-doctoral study, to build such a portal as an example.

 

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Ph.D. Thesis 2011

Buckley Owen, B. (2011). "The development of UK government policy on citizens' access to public sector information" (Loughborough University, 2011).

Barbara Jo Buckley Owen, Loughborough University, [2011].
This thesis was done under the supervision of Dr Louise Cooke and Dr. Graham Matthews.

Abstract: The aim of the research was to investigate the development of United Kingdom government policy on citizens' access to public sector information (PSI) from 1996 to 2010. In addition to a mapping of UK policy documents, the main research method was the undertaking of open and semi-structured interviews with influential experts and the analysis of interview transcripts. Main findings were: lack of co-ordination of information policy across government; new skills required within government to provide information in the Web 2.0 environment; uneven progress in the development of citizen-centric services; lack of information literacy policy; and low involvement of the information profession in driving forward the developments in the provision of PSI. A major gap identified was the lack of coordinated evaluation of information policy in general, and of the provision of PSI in particular. A framework for assessing implementation of policy was developed and tested against the Power of Information Taskforce recommendations, and suggestions were made for new measures. This research has been the first within the information policy academic community in the UK to address how government is opening up its data in the wake of new technological innovations and is focused on the needs of citizens.

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Feroz Khan, G. (2011). "Essays on Electronic Government in Developing Countries: A socio-technical perspective" (KAIST University, 2011).

Gohar Feroz Khan, KAIST University, Korea Advanced Institute of Science and Technology, School of Innovation [2011].
This thesis was done under the supervision of Dr. Jae Jeung Rho Dr. Junghoon Moon.

Abstract: This thesis focuses on identify challenges in developing countries to successfully implement e-Government initiatives. Author claim a barrier for success are the social, economic, technological, and environmental challenges associated with developing countries, being those aspects widely undermined and ignored in previous studies. Thesis started with a thorough analysis of e-Gov literature that deals with the issues/topics related to developing countries from a socio-technical theory perspective, found the prominent challenges is the low level of ICT literacy and skills of the users in developing countries. Another finding was the lack of work published on the likelihood of e-services being used under the influence of civil conflicts and violence. The thesis generates a comprehensive list of e-skills required to utilize G2C, G2B and G2E services, and found those skills are no merely technical. Another result of this dissertation is a model to predict citizens’ perception in a conflict zone, based on result using PLS method the author concluded conflict and behavioral conflict played moderating roles between the relationship of digital divide and e-Gov service use intention; furthermore access and social divide has a significant effect on e-Gov use intention.

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Goodwin, M. (2011). "Towards Automated eGovernment Monitoring" (Aalborg University, 2011).

Morten Goodwin, Aalborg University, Faculties of Engineering, Science and Medicine [2011].
This thesis was done under the supervision of Dr. Mikael Snaprud and Dr. Christian S. Jensen.

Abstract: This thesis focuses on automatic and open approaches to measure government web sites to elucidate if they works as intended and to distinguish the good eGovernment services from those which need improvement.The thesis uses the collaboratively developed eGovMon application as a basis for testing, and presents corresponding methods and reference implementations for deterministic accessibility testing based on the unified web evaluation methodology (UWEM). It addresses to what extent web sites are accessible for people with special needs and disabilities. Further, this thesis extends the accessibility testing framework by introducing classification algorithms to detect accessibility barriers. This method supplements and partly replaces tests that are typically carried out manually.The results also indicate that even though countries with financial wealth have the most accessible web sites, it is possible to make web sites accessible for all also in countries with smaller financial resources.

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Jansson, G. (2011). "Local Values and e-Government: Continuity and Change in Public Administration" (Linköping University, 2011).

Gabriella Jansson, Linköping University, Department of Management and Engineering [2011].
This thesis was done under the supervision of Dr. Elin Wihlborg and Dr. Gissur Erlingsson

Abstract: E-government currently embodies both hopes of more efficient public administration and fears that an overemphasis on efficiency will neglect the democratic values of public administration. This thesis sets out to increase the understanding of the relationship between local values in public administration and e-government. It does so by analyzing and comparing the significance of the introduction of public e-services for core values in two Swedish municipal organizations: Botkyrka and Nacka. The study contributes to research on reforms and their consequences for the function of public administration today and more specifically, to the discussion on "government" in e-government research. The results of the study show the significance of the local institutional setting in defining the process and outcomes of public e-service implementation. Through a local framing of the policy, key actors within both municipalities perceive e-services as mutually supportive of existing core values, despite fundamental differences in values.

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Larsson, H. (2011). "On the road to interoperability: complexity of public sector thinking" (Örebro University, 2011).

Hannu Larsson, Örebro University, Department of Informatics [2011].
This thesis was done under the supervision of Dr. Åke Grönlund.

Abstract: This thesis hence addresses the challenges of implementing national public sector interoperability as an evolving process by addressing how interoperability is interpreted and enacted by different actors in public sector implementation. The case studied in this thesis is from the implementation of the Strategy for eHealth in Sweden, where healthcare is mainly publicly funded, and catered for by 20 county councils. The research uses an interpretive case study approach influenced by Actor-Network Theory (ANT), as a toolbox for telling stories about technology in practice, as emergent in socio-material relations. A number of complementary qualitative methods were used; these include semi-structured interviews, observations and document analysis, with the foremost part of the empirical material being first-hand. In order to understand interoperability implementation in the public sector is examined the background to eGovernment implementation, by contrasting conceptualizations of eGovernment evolution to contemporary theories of public policy implementation. This thesis contributed to previous research by providing a deepened understanding of how differing motivation and perceived purpose of interoperability makes alignment problematic.

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Svärd, P. (2011). "The Interface Between Enterprise Content Management and Records Management in Changing Organizations" (Kopieringen Mid Sweden University, 2011).

Proscovia Svärd, Kopieringen Mid Sweden University. Department of Information Technology and Media [2011].
This thesis was done under the supervision of Dr. Karen Anderson and Dr. Erik Borglund.

Abstract: To address the need for more services and for more efficient service delivery, the Swedish government has promoted e-government initiatives and the two municipalities that are the subjects of this research have responded by engaging in e-service development and provision. e-Government has at its core the use of information and communication technology (ICT).This development calls for stronger information and records management regimes. Enterprise Content Management is a new information management construct proposed to help organizations to deal with all their information resources. It promotes enterprise-wide information management. There is, however, little knowledge and understanding of ECM in the Swedish public sector. This research critically examines the interface between Enterprise Content Management (ECM) and records management as information/records management approaches. This has meant examining what the similarities and the differences between the two approaches are. The research instrumentally used the lens of the Records Continuum Model (RCM), which promotes the management of the entire records' continuum, a proactive approach, combines the management of archives and records and supports the pluralisation of the captured records. The research further highlights the information management challenges that the municipalities are facing as they engage in e-government developments.

 

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